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Does Bon Jovi know Customer Service & Social Business?
By michaelpace on July 28, 2011 Bon Jovi pontificating after a blown speaker fuse during their Boston show in March – image via @chickswguitars If you are like...
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Strategy 2012: Random Acts of Connection
By michaelpace on January 19, 2012 At the beginning of every year, I sit down (usually at a cozy bar) and put my goals together for the coming year. I have goals for my physical health, family,...
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Putting Social Media in Context or Don’t Hate the Tool, Hate the Carpenter
By michaelpace on February 20, 2012 They say frustration is the mother of invention. This post is rooted in frustration. My frustration lies with smart social strategists and users consistently doing...
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My 3 All Time Favorite Communities (& Why)
By michaelpace on November 26, 2012 I’ve used a lot of analogies to help explain communities and community management to executives and business owners: - A community is not a sandbox for your...
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It’s Time to Grade My 2012 Predictions – Customer Service Fortune Cookies for...
By michaelpace on December 19, 2012 Before I let my crazy cousin Pacefucious make any predictions for 2013, we need to hold him accountable for his previous Confucius-like prophecies. Complete, wild...
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A Gift That Keeps Giving: Review of Chip R. Bell’s “The 9 1/2 Principles of...
By michaelpace on October 1, 2013 I can remember when Chip first changed my world. Almost a decade ago, I attended an intra-company process management conference with the hope I would not literally be...
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